Ticket purchases do incur fees of $7.00 per ticket unless you are a subscriber, a senior, student, industry, or ACCESS patron. The cost of these fees go towards many things, but largely they aid in the upkeep costs of the theatre itself, physical tickets, our ticketing software, and our new print-at-home ticket scanners. Fees are waived for any ticket purchases made in person at the Box Office.

Life happens and we understand that plans change. Audience Services is more than happy to help you find solutions when you need to change the date of your purchased performance. PTC does not charge exchange fees. But there are circumstances when the difference in the cost of the ticket itself will require additional payment. This can occur when you are exchanging into a more expensive performance (for example, from a preview to a weekday/weekend, or from a weekday to a weekend) and/or if you are upgrading your seat location. Whatever your priority, we can help you find the best solution, so please contact us to assist you.

If you find you have a ticket you cannot use, you can donate it back to Philadelphia Theatre Company to resell. You will receive a ticket donation acknowledgment via email and (bonus!) it is tax deductible. Even small contributions like this make a difference for our organization and we truly appreciate your thoughtfulness and generosity.

Flexibility is one of our core values. Simply put: yes, you may request a refund for tickets purchased at or for events at Philadelphia Theatre Company. Tickets can be refunded up to curtain time. We cannot, however, issue refunds for the events that have already happened. We also cannot refund orders dating back to the previous fiscal year. If you are unhappy with your experience at Philadelphia Theatre Company please let Audience Services know and we will work with you to find a solution.

*As a general note: Please take care when you are ordering online that you are ordering through our website and not a third party ticket seller. Philadelphia Theatre Company is not responsible for any tickets you’ve purchased outside of our company. We do recommend checking any email confirmation you may have received for help seeking a refund. 

You may incur a one-time subscriber handling fee for any new subscription purchased, or if purchasing after the renewal deadline for returning subscribers. Additional tickets purchased outside your subscription will also incur the $7.00 single ticket handling fee. Fees are waived for any ticket purchases made in person at the Box Office.

Life happens and we understand that plans change. Audience Services is more than happy to help you find solutions when you need to change the date of your purchased performance. PTC does not charge exchange fees for subscribers. But there are circumstances when the difference in the cost of the ticket itself will require additional payment. This can occur when you are exchanging into a more expensive performance (for example, from a preview to a weekday/weekend, or from a weekday to a weekend) and/or if you are upgrading your seat location. Whatever your priority, we can help you find the best solution, so please contact us to assist you

If you find you have a ticket you cannot use, you can donate it back to Philadelphia Theatre Company to resell. You will receive a ticket donation acknowledgment via email and (bonus!) it is tax deductible. Even small contributions like this make a difference for our organization and we truly appreciate your thoughtfulness and generosity.

 Flexibility is one of our core values. Simply put: yes, you may request a refund for tickets purchased at or for events at Philadelphia Theatre Company. Tickets can be refunded up to curtain time. We cannot, however, issue refunds for the events that have already happened. We also cannot refund orders dating back to the previous fiscal year or refund expired Flex Passes. If you are unhappy with your experience at Philadelphia Theatre Company please let Audience Services know and we will work with you to find a solution.

*As a general note: Please take care when you are ordering online that you are ordering through our website and not a third party ticket seller. Philadelphia Theatre Company is not responsible for any tickets you’ve purchased outside of our company. We do recommend checking any email confirmation you may have received for help seeking a refund. 

For a full list of all the benefits that come with being a subscriber to Philadelphia Theatre Company, please visit this link.

Fees will vary depending on the resident company or rental event. 

Any exchange or refund requests are at the discretion of the resident company or event renting the Suzanne Roberts Theatre.