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AUDIENCE SERVICES ASSOCIATE
Audience Services Associate Job Listing
Philadelphia Theatre Company (PTC) is seeking a part-time Audience Services Associate with a passion for helping people and excellent customer service skills to join our box office team. This position will report to both of PTC’s Co-Managers of Audience Services and will support the day-to-day and showtime operations of the box office at the Suzanne Roberts Theatre. This is a public-facing position that interacts with patrons daily via email, phone, and in-person.
Duties and Responsibilities
- Supports PTC’s vision of an exceptional and friendly patron services experience across all interfaces and for patrons of all backgrounds;
- Assists patrons with single ticket and subscription purchases and exchanges in-person and over the phone;
- Distribute physical and electronic will call before and during showtimes;
- Supports telemarketing initiatives and provides patrons with the most current information regarding performances, seating, programming, and venue information;
- Additional responsibilities as may be assigned.
Qualifications
Experience and Eligibility:
- Experience with ticketing/CRM software. Experience with Tessitura is a plus!
- One year of customer service experience
- Must be fully vaccinated as defined by the CDC in order to be eligible to work, per PTC’s COVID-19 Vaccination Policy.
Skills and Abilities:
- Commitment to Equity, Diversity, Inclusion, and Accessibility
- Proficiency in Google Suite and Microsoft Office Suite;
- Skilled at graciously handling a wide variety of personalities;
- Aptitude for offering a positive and friendly experience to patrons of all backgrounds;
- Attention to detail, the ability to multitask, and strong time management skills;
- Ability to handle confidential information and follow best technology practices.
Working Conditions
Typical schedule while not in show runs is Monday through Friday, with the Box Office open to the public from 12pm-6pm. Typical schedule during shows will include evenings (as late as 9pm) and weekends. Hours may vary depending on the needs of the box office. The Audience Services Associate will primarily work at the Suzanne Roberts Theatre (480 S. Broad Street).
Compensation
This is a part-time position with an hourly rate of $15 per hour.
How To Apply
Please send a resume to [email protected] with the subject line: Audience Services Associate. Please indicate your ability to work nights and weekends. No phone calls or drop-in visits, please. References will be requested at a later stage in the hiring process.
About Philadelphia Theatre Company
Philadelphia Theatre Company (PTC) is a leading regional theatre company (LORT D) that produces, develops, and presents entertaining and imaginative contemporary theatre focused on the American experience. PTC balances its Philadelphia roots with a national point of view that combines a taste for adventure with a dedication to new American plays and musicals. Founded in 1974, PTC has presented 201 world and Philadelphia premieres. More than 50 percent of PTC’s world premieres have moved on to New York and other major cities, helping to earn Philadelphia a national reputation as a hub for new play development.
Philadelphia Theatre Company is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to equity, diversity, and inclusion in all areas of our work, including play selection, casting, marketing and public relations efforts, recruitment of staff and volunteers, and the composition of the Board of Directors. We are especially interested in applicants who embrace our stated core values: to be ambitious, joyful, and flexible, and act with integrity and care.
SEEKING DIRECTOR OF DEVELOPMENT
We are thrilled to announce that along with ALJP Consulting, Philadelphia Theatre Company seeks a dedicated development professional for the role of Director of Development to support the next chapter of the organization’s expansion and impact.
View the job description and how to apply: Philadelphia Theatre Company – Director of Development Job Description (ALJP)
Please do not send resumes to leadership at Philadelphia Theatre Company. View the jobs at: https://aljpconsulting.com/apply-for-open-positions
More info:
Who is Philadelphia Theatre Company?
Philadelphia Theatre Company (PTC) is a leading regional theatre company that produces, develops, and presents entertaining and imaginative contemporary theatre focused on the American experience. PTC balances its Philadelphia roots with a national point of view that combines a taste for adventure with a dedication to new American plays and musicals. PTC is a LORT D theatre with a budget of approximately $3.5M, currently in its 47th season. The organization is concluding four seasons that reflect an organizational realignment, following leadership changes at the management and board level.
PTC has recently embraced the call for radical change within the American theater industry. The organization strives to be not only a hub for the exploration and questioning of the American experience, but a sanctuary of theatrical wonder and where artistic discovery can thrive. Taking action on our commitments to diversity, equity, inclusion, and access will be one of the cornerstones of our theater to lead us into the future and promise of the live, American drama. We seek applicants who are determined to advance our mission and values, work in a collaborative environment with varying viewpoints and perspectives for the betterment of the Philadelphia community, and further the human experience through dialogue.
Who is in Leadership?
Paige Price (she/her/hers) begins her fourth season as Producing Artistic Director at Philadelphia Theatre Company. After years spent as a Broadway performer, she began producing events, television shows and theatre in the U.S. and abroad. From 2007-2017, she was the Executive Artistic Director at Theatre Aspen in Colorado, where she created a new work festival as well as a professional apprentice program for aspiring students in the field. Price was the 1st Vice President of Actors’ Equity Association, the national union for actors and stage managers, from 2006-2017 and was first elected to its board in 2000. She is a founding member of the Board of Directors of the Theatre Subdistrict Council, a member of The League of Professional Theatre Women and Vice-President of NAMT, the National Alliance for Musical Theatre, as well as a former Tony Award Nominator and Voter. As a performer, she starred in the original cast of Broadway’s Saturday Night Fever, as well as the original cast of Disney’s Beauty and the Beast and Smokey Joe’s Café. Her professional career encompasses film (All The Right Moves, The News Kids), television, radio, web, Off-Broadway, regional theatre, and national and international tours. Her directing credits include several musical productions, concerts, readings and a live television broadcast starring Kelli O’Hara and Matthew Morrison for the WOWOW network in Tokyo, Japan. Representing Philadelphia Theatre Company, she was a producer for The Adam Mickiewicz Institute commission of the musical Blacksmith at Public Arts Theater in New York City. Pronouns: she/her/hers. Proud Member AEA, SDC.
Emily Zeck (she/her/hers) joined PTC as Managing Director in the fall of 2017. Her theatre management career began in New York producing O -O -Broadway, and subsequently led her to Colorado. During her tenure as Theatre Aspen’s Managing Director, she worked with Artistic Director Paige Price to bring financial stability to the organization, begin and complete a capital campaign, and construct a new venue. She has held positions at the Denver Center for the Performing Arts, a Broadway general management company, and New York Stage and Film, where she deepened her passion for supporting artists and facilitating new work. She is currently serving as Treasurer of Theatre Philadelphia, the marketing organization for theatre in Philadelphia. Emily holds an MA and an MBA from Southern Methodist University.
Who are we looking for?
Director of Development
Philadelphia Theatre Company (PTC) is seeking a dynamic, creative, and experienced development professional to lead the company’s fundraising efforts as Director of Development. Reporting to both the Producing Artistic Director and Managing Director, the ideal candidate will play an active and dynamic role in implementing a refreshed mission and a new vision for the company. This person will be excited to drive organizational change through the theatre’s fundraising apparatus, provide departmental leadership, and collaborate with board and sta alike to engage the Philadelphia community in PTC’s programs. The candidate will have a passion for theatre and connecting supporters with the rich cultural history and story of PTC. This person will be a creative and out of the box thinker and bring with them knowledge and ability to embrace the industry’s shift to reimagine how diverse supporters are welcomed in our spaces and how we speak about theatre. Candidates will join a team contributing to a strategic plan focused on bold programming, a renewed commitment to developing new work, and broader participation in the national theatre industry. PTC seeks a candidate pool from a variety of backgrounds and experience to encourage new perspectives and practices within the organization.
How much are we paying and what are the perks?
Director of Development Salary: $85-90k
Benefits Package: PTC also offers medical and dental insurance to its full-time employees currently covered at 100%.
Living in the Greater Philadelphia area:
Philadelphia is a culturally rich city with much historical significance located in the heart of Lenni-Lenape territory, in the southeastern portion of the Mid-Atlantic state of Pennsylvania. Boasting a population of about 1.5M, Philadelphia is a culturally diverse, artistic, educational, and economic hub.
One of the oldest colonial cities in the US and once a temporary seat of the nation’s capital, Philadelphia is the home to many U.S. firsts, including the first library (1731),hospital (1751), medical school (1765), stock exchange (1790), and business school (1881). A World Heritage City, Philadelphia contains 67 National Historic Landmarks, the third most of any city in the country.
Philadelphia Theatre Company is located on The Avenue of the Arts, a section of Broad Street that leads directly to City Hall, in the very walkable downtown area known as Center City. The Avenue of Arts features many of the city’s larger theater and dance venues with many experimental, identity specific, and avant-garde theater, dance, and art companies mere blocks away.
Philly also boasts a vibrant live music scene with rock, rap, classical, jazz and pop venues located throughout the city that present and cultivate musical talent all year round. The home of the nation’s largest public art program, Mural Arts Philadelphia, Philadelphia has more outdoor sculptures and murals than any other American city. Fairmount Park, when combined with the adjacent Wissahickon Valley Park in the same watershed, is one of the largest contiguous urban park areas in the United States. Culinarily diverse, residents enjoy fine dining experiences in the city’s varied BYOB, open air, food truck, and formal dining settings offering food both invented in Philadelphia, native to the US, and from around the world.
With easy access to I-95, living in the Philadelphia area also allows for easy access to neighboring states. Within a three to four-hour radius you can travel by car, bus or train to Connecticut, New York, New Jersey, Delaware, Maryland and Washington, DC. Flights leaving daily from Philadelphia International Airport bring millions of tourists each year to enjoy the cultural and historic offerings of the one the nation’s oldest and beloved cities.
For more information, please check out – https://www.visitphilly.com/
How do I apply?
Visit aljpconsulting.com/apply-for-open-positions to submit your application.
PTC is an equal opportunity employer, and we are especially interested in applicants who contribute to the diversity of our organization and who embrace our stated core values: to be ambitious, joyful, and flexible, and act with integrity and care. We aim to be an organization where a mix of talented people want to come, to stay, and create their best work.
PTC recruits, employs, trains, and compensates regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
About Philadelphia Theatre Company
Philadelphia Theatre Company (PTC) is a leading regional theatre company (LORT D) that produces, develops, and presents entertaining and imaginative contemporary theatre focused on the American experience. PTC balances its Philadelphia roots with a national point of view that combines a taste for adventure with a dedication to new American plays and musicals. Founded in 1974, PTC has presented 201 world and Philadelphia premieres. More than 50 percent of PTC’s world premieres have moved on to New York and other major cities, helping to earn Philadelphia a national reputation as a hub for new play development.
Philadelphia Theatre Company is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to equity, diversity, and inclusion in all areas of our work, including play selection, casting, marketing and public relations efforts, recruitment of staff and volunteers, and the composition of the Board of Directors. We are especially interested in applicants who embrace our stated core values: to be ambitious, joyful, and flexible, and act with integrity and care.
General Audition Information
Due to uncertain Covid conditions, this year Philadelphia Theatre Company will cast our season on a per show basis. Audition notices are typically posted on this website, on the Actors Equity Association website, on the Theatre Philadelphia website, and elsewhere. Please be advised that at this time we expect most auditions to be ‘virtual’ auditions, and we will accept video submissions in accordance with Actors’ Equity Association rules. Non-Equity Actors may also submit video submissions. For more information and to ask questions, email [email protected].
We anticipate that this production will require all personnel to be vaccinated
and will comply with all Equity rules regarding medical and religious exemptions.
A breakdown for The Garbologists, by Lindsay Joelle can be found at the link below and on the AEA Casting site. The deadline for all video submissions is 6:00p, EST September 8th, 2021.
A breakdown for Choir Boy, by Tarell Alvin McCraney can be found at the link below.
Deadline for all video submissions will be announced soon, as this production has moved to our winter slot. Callbacks will take place either virtually or in person, as approved.
To read the breakdowns for our first two shows in the season, for audition prep information and more details on the productions, click HERE.
** Actors local to Philadelphia area are encouraged to submit! **
THE GARBOLOGISTS:
Preparation: Prepare one (1) short contemporary or contemporary comedic monologue. The total audition should not exceed 2 minutes. Please slate your name, pronouns, and the name of your audition pieces before starting your monologue.
E-mail a link of your audition (Vimeo or unlisted YouTube), along with your headshot and resume (PDF) to [email protected] with the subject line: The Garbologists SUBMISSION – Your Name. Deadline: September 8, 2021, 6:00 p.m. EDT. PLEASE BE SURE YOUR NAME IS INCLUDED IN THE FILE NAME OF YOUR PHOTOS AND RESUMES.
CHOIR BOY:
Prepare one (1) short monologue from a play of your choice and one (1) short, a cappella song in the style of the play (gospel). If you are auditioning for Headmaster Marrow or Mr. Pendleton, you need not submit an a cappella song. Total audition should not exceed three (3) minutes. Slate your name, pronouns, and the name of your audition pieces before starting your monologue.
E-mail a link of your audition (Vimeo or unlisted YouTube), along with your headshot and resume (PDF) to [email protected] with the subject line: CHOIR BOY SUBMISSION – Your Name. If you need any help creating a video submission, you can find some helpful tips on our website: https://philatheatreco.org/about/job-opportunities/
Philadelphia Theatre Company is an Equal Opportunity Employer and encourages actors of all backgrounds and abilities to audition. Equity’s contracts prohibit discrimination. Equity is committed to diversity and encourages all its employers to engage in a policy of equal employment opportunity designed to promote a positive model of inclusion. As such, Equity encourages performers of all ethnicities, gender identities, and ages, as well as performers with disabilities, to submit.
If you’re not already on file or have updated information for our files, please send your headshot/resume (including Stage Managers) to:
Attn: Casting
Philadelphia Theatre Company
215 S. Broad Street, Suite 304
Philadelphia, PA 19107
Philadelphia Theatre Company is an Equal Opportunity Employer and encourages actors of all backgrounds and abilities to audition.
This season, we currently prefer email submissions at [email protected]
You may also schedule a brief casting consultation with our Artistic Programs Manager if you have questions or need assistance with the submission process. Email [email protected]
PTC accepts new scripts from unrepresented playwrights from May through September, when we are focused on reading, but we will accept a synopsis at any time. The synopsis will give us the opportunity to reach back out to you if we know that the project does not fit our mission. Anyone who submits a script will receive acknowledgement of receipt.
The Terrence McNally Award submissions take place in the fall, and the 2021 winner is Donja R. Love. For more information or to see if you are eligible to apply please click HERE.
Please direct inquiries to: [email protected]
You may also mail scripts to:
Philadelphia Theatre Company
215 S. Broad St. #304
Philadelphia, PA 19107
No calls, please.
Thank you!
Volunteers are essential to the efficient operation of Philadelphia Theatre Company, and we are grateful for your interest in joining our family.
Volunteer to usher and see shows for free! Philadelphia Theatre Company is calling all enthusiastic arts-lovers to usher at the beautiful Suzanne Roberts Theatre. Everyone is welcome – all you need is a positive attitude and willingness to provide a great experience to fellow theatregoers!
House Managers may assign ushers to greet and direct patrons, stuff and distribute programs, assist with seating, collect ticket stubs, and help with light upkeep after the performance.
Arrival time is one 1 hr. & 15 min. prior to curtain, and appropriate all-black dress is required. Parking is available at local parking garages, lots, and meters.
All volunteers are encouraged to invite friends to join them in ushering and are invited to watch the performance.
To express interest in joining our team, or for more information, please contact Allison Fifield through our web contact form