COVID POLICY

PTC is requiring proof of full COVID-19 vaccination (per CDC guidelines)– for our audiences, volunteers and staff. Proof of vaccination (original, paper, electronic or photocopy) with matching ID will be required to enter the Suzanne Roberts Theatre.

If you do not present the required documentation, you will be denied entry and we will refund your ticket. Please note that we will be checking vaccine status of patrons and subscribers at the door every night regardless of recent or past visits to the theatre.

Masks, worn properly, are required at all times, including the Box Office vestibule. Masks will be provided to those who do not arrive with appropriate face coverings. We strongly recommend the use of KN95 or N95 masks as recommended by the CDC. Anyone not wearing a mask will be asked to wear one, and anyone refusing to comply will be asked to leave and the cost of their ticket will be refunded. Your mask should cover both your nose and mouth at all times.

Vaccination exceptions will be made for children too young to be eligible and for people with a medical or religious exemption. These guests must show proof of a negative PCR test taken within 72 hours of the performance time. Tests performed at home will no longer be accepted for entry.

As of January 4, 2021, we will pause the sale of concessions. There will be no eating or drinking in the lobby or the theatre and no exceptions to the mask-on policy.

It’s easy to show us your vaccination status. Simply provide one of the following when you visit:

• Vaccination card (original, paper, electronic or photo copy) w/ matching ID
• Pre-certification via the Bindle App (click here for more information)

If you have an app from a different state – i.e. Excelsior Pass (NY), Docket (NJ) – that shows a photo of your card matching your ID, this will also be accepted.

Closer to your performance date, we will notify you of the current requirements via an emailed performance reminder.  Please share this email with anyone in your party whose email may not be on file with us. This page will also be updated on a regular basis with the most up to date policy information.

We will be taking measures to reduce crowding in the Lobby & Box Office vestibule, including staggered entry, which could mean a brief wait outside the theatre.  Please arrive early and note the weather.

Yes. We are offering reduced capacity seating (at 20% capacity) in the mezzanine for patrons who prefer additional distancing. As of January 4, 2022, we will also be further reducing house capacity and will offer specific socially-distant performances with 25% overall house capacity. Visit the calendar page or call the Box Office for specific dates and availability.

Shows will be performed with no intermission, and runtimes are under 2 hours to limit the time people are together in an indoor space. As of January 4, 2022 we will also be pausing concessions sales and prohibiting the consumption of any food or beverage to reduce crowding and ensure masks are on at all times.

In order to reduce Will Call lines and encourage contactless ticketing, we have added print-at-home and mobile ticket options this season. Playwise, our show program, will also be available digitally on our website and via QR scan at the theatre.

Our HVAC system uses multi-layer filtration throughout the building to help reduce airborne contaminants, including industry standard MERV-13 filtration.  In early 2021, we replaced all air filters, upgraded the digital controls system, and had an Outside Airflow Verification performed.

Subscribers will get free exchanges up to 2 hours before a performance.  Single ticket buyers can exchange for free up to 48 hours before a performance. Should you need to transfer your ticket to another name prior to your performance due to a COVID related illness or exposure, we ask that you please contact the Box Office at least 2 hours prior to your performance.