Come Back Safely to PTC

This site will be updated regularly.

Please refer to this page when making your plans.

Last Updated: September 15, 2021

Philadelphia Theatre company values the safety of our audiences, artists, volunteers and staff. We regularly update our COVID protocols and procedures based on CDC, federal, state, county, and city guidelines, as well as other scientific data. PTC reserves the right to alter safety protocols at any time at its sole discretion including, but not limited to social distancing, vaccines/testing, masks, venue capacity, and entrance requirements as it deems appropriate.

Closer to the performance date, we will notify you of the current requirements via an emailed performance reminder.  Please share this email with anyone in your party whose email may not be on file with us.

Vaccines and Masks

For everyone’s protection and peace of mind, PTC is requiring proof of full COVID-19 vaccination – as defined by the CDC – for our audiences, artists, volunteers and staff. All audience members will be required to show proof that they are fully vaccinated against COVID-19 before entering the theatre.

It’s easy to show us your vaccination status. Simply provide one of the following when you visit:

  • Vaccination card
  • Electronic or paper copy 
  • Photo
  • The Bindle App that will pre-certify you for entry into most theatres in Philadelphia (stay tuned for details!)

Vaccination exceptions will be made for children too young to be eligible for a vaccine and for people with a medical or religious exemption to vaccination. These guests must show proof of a negative PCR test taken within 72 hours of the performance time or a negative antigen test taken within 6 hours of the performance time.

We will require all audiences, artists, volunteers and staff to properly wear a mask that covers the nose and mouth while inside the theatre.  Masks will be provided to those who do not arrive with appropriate face coverings.  Anyone not wearing a mask will be asked to wear one, and anyone refusing to comply will be asked to leave.

If a patron is unable to show proof of vaccination or comply with mask requirements, they will not be permitted to attend the performance and the cost of their ticket will be refunded.

Exchanges

We are asking audiences, artists, volunteers and staff  to monitor their health and stay home if they are exhibiting any COVID-19 and/or flu-like symptoms. By entering the theatre, you are agreeing that you are not sick and have not had direct contact with anyone who has a confirmed case of COVID-19 in the last 10 days or exhibits symptoms of COVID-19.  For this season only, subscribers will get free exchanges up to 2 hours before a performance, and single ticket buyers can exchange for free up to 48 hours before a performance.

Concessions

The availability of concessions will be subject to change in response to public health conditions.  Currently, we plan to offer concessions, and audiences may temporarily remove masks to consume them only once they are seated at their assigned seat inside the theatre.  Concessions may not be consumed in the lobby or while moving around the theatre.

Crowding

We will be taking measures to reduce crowding in the lobby, including staggered entry, which could mean a brief wait outside the theatre, so please arrive early and note the weather.

Shows will be performed with no intermission, and runtimes are under 2 hours to limit the time people are together in an indoor space.

In order to reduce Will Call lines and encourage contactless ticketing, we are adding print-at-home and mobile ticket options for both subscribers and single ticket buyers this season.

For those who would prefer safety measures in addition to those we’ve listed above, we are offering reduced capacity seating in the mezzanine.

HVAC

Our HVAC system uses multi-layer filtration throughout the building to help reduce airborne contaminants, including industry standard MERV-13 filtration.  In early 2021, we replaced all air filters, upgraded the digital controls system, and had an Outside Airflow Verification performed.

Playwise

Playwise, our show program, will also be available digitally on our website.

Additional In House Enhanced Safety Measures

  • Hand sanitizer stations are available throughout the theatre. 
  • Assistive listening devices will be cleaned with minimum 70% isopropyl alcohol between uses. 
  • Plexiglass barriers will be present at point-of-sale locations. 

In Summary

Despite our best efforts, we cannot absolutely guarantee that you will not be exposed to COVID-19 while attending an event at PTC. Please be aware that the risk of such exposure exists in any public place or large gathering. According to the CDC, senior citizens and those with underlying medical conditions are especially vulnerable to this disease. Please take this into consideration before buying tickets. By visiting PTC, you voluntarily assume all risks related to exposure to COVID-19.

Again, we are excited to welcome you back to the theatre safely. We are happy to answer any further questions you may have. Simply send us an email at: [email protected]

THE FINE PRINT:
Call Audience Services at
215.985.0420 for more informationProtocols may change without notice, but will be updated here on our website, and will be posted on site at the theatre.

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