Photography and Video Recording of any kind by guests is prohibited during a performance. Guests are permitted (and encouraged!) to take photos and videos before and after a performance – be sure to tag PTC as well as designers, performers, or anyone involved in the production!

Be advised that PTC may hire a photographer and videographer to be present during any performance or event either at the Suzanne Roberts Theatre or at off-site events. By entering the Suzanne Roberts Theatre, or attending an off-site event, you agree to be photographed/filmed and grant permission for your images to be used by PTC.

We understand that delays may prevent you from getting to the theater on-time. If you arrive after the performance has started, you will still be permitted to enter the theater. 

Please note: for your safety and to ensure the best possible experience for you and other guests, you may need to wait before entering the theater. Monitors are present in the lobby that will provide a live-feed of the performance while you wait to enter. Once we are able, we will either seat you in your ticketed seat, or a comparable seating area designated for late-seating. 

If you would rather attend a different performance date, you are welcome to visit/contact the Box Office to exchange your tickets.

Accessibility

Please follow this link for more information about our Accessibility Policies.

Infrared hearing enhancers are available in our lobby next to our bar in front of Door 1. Please be ready to provide a valid ID or credit card, and a House Manager will be happy to assist you. If you are wearing a hearing aide, let us know, and we’ll introduce you to our T-coil device option! Quantities are limited and all devices are distributed on a first-come, first served basis.

Located on the orchestra level of the Theatre. All restrooms are ADA compliant. The elevator is located to the left of the concession stand, which may be used to reach the mezzanine level. Water fountains are located outside the restrooms.

If you have lost or found an item, please see the Box Office or House Manager.
PTC is not responsible for the loss or theft of personal belongings.

Ticket and Subscription purchases will incur service fees that will vary depending on the product. These fees go towards many things, including theatre maintenance, software/technology, and our friendly Box Office Staff.

Fees do not apply to the following transactions: ACCESS tickets, Industry tickets, Senior tickets, Complimentary tickets, or Exchanges.

Additionally: fees are automatically waived In-Person at our Box Office.

Yes! Life happens and we understand that plans sometimes change. Our Audience Services Team is more than happy to help you find solutions when you need to change the date of your purchased performance. 

PTC does not charge exchange fees. However, there are a couple of instances where the difference in the cost of the ticket itself will require additional payment. This can occur when you are exchanging into a more expensive performance (ie. from a preview to a weekday/weekend, or from a weekday to a weekend) and/or if you are upgrading your seat (from Mezzanine to Orchestra, or from standard Orchestra/Mezzanine to premium Orchestra/Mezzanine).

If you would rather attend a different performance date, you are welcome to visit/contact the Box Office to exchange your tickets.

Why, of course! PTC is grateful for donations of any size, and donating a ticket you cannot use is a great way to support our organization.

If you find you cannot use a ticket, contact our Box Office to process a donation – we will send you a donation acknowledgment via email for tax purposes.

Flexibility is one of our core values. Simply put: yes, you may request a refund for tickets purchased at or for events at Philadelphia Theatre Company. Tickets can be refunded up to curtain time. We cannot, however, issue refunds for events that have already happened, or for orders dating back to the previous fiscal year. Make sure to have your email confirmation ready when seeking a refund.

As a general note: PTC’s Box Office is the only authorized ticket seller for PTC productions – we are not responsible for any tickets purchased from a Third-Party Seller.

Guests who are 65 or older can purchase tickets without processing fees. Note: the value of the ticket itself is not discounted – fees are waived automatically.

To purchase a Senior Ticket online, add the Senior Rate to your cart and fees will be removed in your shopping cart.

Note: Senior rates are not available for any Rental ticket purchases.

Guests who work within the Theatre/Artistic Industry may purchase industry tickets at the cost of $25 per ticket (limit of two per person) either by phone or by visiting the box office in person. Fees do not apply, and are subject to availability.

Please plan to provide proof of your industry status at the time of purchase or when picking up your tickets at will call. This can be an email address associated with another theatre company, a listing on a theatre website, an Industry Card (provided through Theatre Philadelphia), etc. 

Note: Industry rates are not available for any Rental ticket purchases.

PTC makes available a limited number of day-of rush tickets valued at $20. These are available to be purchased starting at 12pm the day of the performance either Online, over the Phone, or In-Person.

Regular ticket fees apply to Rush purchases Online or over the Phone – these fees are waived In-Person. Rush tickets are subject to availability, and will be assigned to specific seats at the discretion of the Box Office.

Note: Rush rates are not available for any Rental ticket purchases.

Powered by Art-Reach, ACCESS is a community initiative developed to make arts and cultural spaces more accessible and affordable. Guests who present their ACCESS Card and a Valid Photo ID are eligible to reserve $2 tickets for a PTC Production. This can be done over the Phone or In-Person. Fees do not apply, are subject to availability, and may have per-person reservation limits.

If you do not have an ACCESS Card, we encourage you to apply directly through Art-Reach (link above). You are still able to reserve PTC ACCESS tickets by presenting a state-issued EBT card instead.

Note: ACCESS rates are not available for any Rental ticket purchase.

Groups of 10 or more people are eligible to receive Group Discounts for any PTC production. Please visit our Group Sales Information Page for the most current rates and contact information.

Student Groups are also eligible for deeper discounts! More information can be found at the above link.

Note: PTC Group rates are not available for any Rental ticket purchase.

PTC is proud to partner with the Dramatists Guild of America (DGA) to participate in the “Playwrights Welcome” program. This program was developed to offer tickets to professional playwrights on the day of a performance, free of charge. 

To reserve these tickets, contact us at audienceservices@philatheatreco.org, or call us at (215) 985-0420 x1. Please be prepared to validate your ticket reservation with your physical or digital Dramatists Guild membership card, as well as your ID.

More information about this program, and a list of other participating theatres, can be found here.

Note: Playwrights Welcome tickets are subject to availability, and cannot be reserved for any Rental productions.

PTC hosts an exciting array of performances throughout the year, outside of our regular season. Production companies renting our space have the option of either providing their own ticketing services, or utilizing our Box Office. PTC’s Box Office regularly processes tickets for our Companies in Residence (PGMC, Koresh, and Savoy), and may occasionally provide ticketing services on a case-by-case basis. 

If you have any questions about a specific event, we will either direct you to their official ticketing seller, or help process your transaction. For more information, please email us at audienceservices@philatheatreco.org or call us at (215) 985-0420 x1.

Note: Senior rates are not available for any Rental ticket purchases.

Ticket purchases for CIR events will incur a $5/ticket fee at the time of purchase. These fees are waived in person at our Box Office.

Any exchange or refund requests are at the discretion of the Resident Company utilizing our space. Please contact our Box Office for detailed policies.

Unfortunately, no. We are not able to donate these tickets back to Resident Companies on your behalf. If you would like to make a contribution to these organizations, please contact them directly.

No. Ticket purchases for organizations renting our space are not eligible for regular discounts from PTC (ACCESS, Senior, Industry, Rush, Students, Etc)

PTC can donate ticket vouchers to select organizations for fundraising events. To request this type of donation, and for more information about qualifications, please complete this Form.

Congratulations on winning your voucher for a mainstage production or subscription at Philadelphia Theatre Company! To redeem, please e-mail the completed voucher to: audienceservices@philatheatreco.org or, call the Box Office at (215) 985-0420 x1.

Please note the expiration date on your voucher. Vouchers cannot be redeemed for cash or monetary value. 

Note: PTC Vouchers cannot be redeemed for any tickets to Rental events.