Photography and Video Recording of any kind by guests is prohibited during a performance. Guests are permitted (and encouraged!) to take photos and videos before and after a performance – be sure to tag PTC as well as designers, performers, or anyone involved in the production!

Be advised that PTC may hire a photographer and videographer to be present during any performance or event either at the Suzanne Roberts Theatre or at off-site events. By entering the Suzanne Roberts Theatre, or attending an off-site event, you agree to be photographed/filmed and grant permission for your images to be used by PTC.

We understand that delays may prevent you from getting to the theater on-time. If you arrive after the performance has started, you will still be permitted to enter the theater. 

Please note: for your safety and to ensure the best possible experience for you and other guests, you may need to wait before entering the theater. Monitors are present in the lobby that will provide a live-feed of the performance while you wait to enter. Once we are able, we will either seat you in your ticketed seat, or a comparable seating area designated for late-seating. 

If you would rather attend a different performance date, you are welcome to visit/contact the Box Office to exchange your tickets.

Please follow this link for more information about our Accessibility Policies.

Infrared hearing enhancers are available in our lobby next to our bar in front of Door 1. Please be ready to provide a valid ID or credit card, and a House Manager will be happy to assist you. If you are wearing a hearing aide, let us know, and we’ll introduce you to our T-coil device option! Quantities are limited and all devices are distributed on a first-come, first served basis.

Located on the orchestra level of the Theatre. All restrooms are ADA compliant. The elevator is located to the left of the concession stand, which may be used to reach the mezzanine level. Water fountains are located outside the restrooms.

If you have lost or found an item, please see the Box Office or House Manager.
PTC is not responsible for the loss or theft of personal belongings.

Ticket and Subscription purchases will incur service fees that will vary depending on the product. These fees go towards many things, including theatre maintenance, software/technology, and our friendly Box Office Staff.

Fees will apply to all ticket purchases Online, Over the Phone, and In-Person.

Fees do not apply to the following transactions: ACCESS tickets, Industry tickets, Complimentary tickets, or Subscriber Ticket Exchanges. 

Single ticket purchase and exchange fees for the 2025-26 PTC season are $5/ticket.

Subscription package fees for the 2025-2026 PTC season are $15/Order (after July 15th).

Group order fees for the 2025-26 PTC season are $10/Order.

PTC Subscribers enjoy the benefit of fee-free, unlimited ticket exchanges throughout the season. Please note: guests are responsible for any difference in ticket price when exchanging/upgrading their seats to a more expensive performance date or seating zone. PTC retains any difference in ticket price when guests exchange/downgrade their seats to a less expensive performance date or seating zone.

An exchange fee is applied to all single ticket exchanges.

Single ticket exchange fees for the 2025-2026 PTC season are $5/ticket.

Why, of course! PTC is grateful for donations of any size, and donating a ticket you cannot use is a great way to support our organization.

If you find you cannot use a ticket, contact our Box Office to process a donation – we will send you a donation acknowledgment via email for tax purposes.

Ticket donations must be received and processed before the performance begins.

PTC tickets are non-refundable – unless PTC chooses to cancel a performance. Please contact our Audience Services Team at boxoffice@philatheatreco.org for more information.

As a general note: PTC’s Box Office is the only authorized ticket seller for PTC productions – we are not responsible for any tickets purchased from a Third-Party Seller.

Guests who work within the Theatre/Artistic Industry may purchase industry tickets at the cost of $25 per ticket (limit of two per person) either by phone or by visiting the box office in person. Fees do not apply, and are subject to availability.

Please plan to provide proof of your industry status at the time of purchase or when picking up your tickets at will call. This can be an email address associated with another theatre company, a listing on a theatre website, an Industry Card (provided through Theatre Philadelphia), etc. 

Note: Industry rates are not available for any Rental ticket purchases.

PTC makes available a limited number of day-of rush tickets valued at $20. These are available to be purchased starting at 12pm the day of the performance either Online, over the Phone, or In-Person.

Regular ticket fees apply to Rush purchases Online, Over the Phone, or In Person. Rush tickets are subject to availability, and will be assigned to specific seats at the discretion of the Box Office.

Note: Rush rates are not available for any Rental ticket purchases, unless otherwise noted.

Powered by Art-Reach, ACCESS is a community initiative developed to make arts and cultural spaces more accessible and affordable. Guests who present their ACCESS Card and a Valid Photo ID are eligible to reserve $2 tickets for a PTC Production. This can be done over the Phone or In-Person. Fees do not apply, are subject to availability, and may have per-person reservation limits.

If you do not have an ACCESS Card, we encourage you to apply directly through Art-Reach (link above). You are still able to reserve PTC ACCESS tickets by presenting a state-issued EBT card instead.

Note: ACCESS rates are not available for any Rental ticket purchase.

Groups of 10 or more people are eligible to receive Group Discounts for any PTC production. Please visit our Group Sales Information Page for the most current rates and contact information.

Student Groups are also eligible for deeper discounts! More information can be found at the above link.

Note: PTC Group rates are not available for any Rental ticket purchase.

PTC is proud to partner with the Dramatists Guild of America (DGA) to participate in the “Playwrights Welcome” program. This program was developed to offer tickets to professional playwrights on the day of a performance, free of charge. 

To reserve these tickets, contact us at boxoffice@philatheatreco.org, or call us at (215) 985-0420 x1. Please be prepared to validate your ticket reservation with your physical or digital Dramatists Guild membership card, as well as your ID.

More information about this program, and a list of other participating theatres, can be found here.

Note: Playwrights Welcome tickets are subject to availability, and cannot be reserved for any Rental productions.

PTC hosts an exciting array of performances throughout the year, outside of our regular season. Production companies renting our space have the option of either providing their own ticketing services, or utilizing our Box Office. PTC’s Box Office regularly processes tickets for The Philadelphia Gay Men’s Chorus (PGMC) and the Savoy Company of Philadelphia – ticketing policies for these companies are determined at their own discretion.

If you have any questions about a specific event, we will either direct you to their official ticketing seller, or help process your transaction. For more information, please email us at boxoffice@philatheatreco.org or call us at (215) 985-0420 x1.

Ticket purchases for CIR events will incur a $5/ticket fee at the time of purchase. 

Fees will apply to all ticket purchases Online, Over the Phone, and In-Person.

Any exchange or refund requests are at the discretion of the Resident Company utilizing our space. Please contact our Box Office for detailed policies.

Unfortunately, no. We are not able to donate these tickets back to Resident Companies on your behalf. If you would like to make a contribution to these organizations, please contact them directly.

No. Ticket purchases for organizations renting our space are not eligible for regular discounts from PTC (ACCESS, Industry, Rush, Students, Etc)

PTC can donate ticket vouchers to select organizations for fundraising events. To request this type of donation, and for more information about qualifications, please complete this Form.

Congratulations on winning your voucher for a mainstage production or subscription at Philadelphia Theatre Company! To redeem, please e-mail the completed voucher to: boxoffice@philatheatreco.org or, call the Box Office at (215) 985-0420 x1.

Please note the expiration date on your voucher. Vouchers cannot be redeemed for cash or monetary value. 

Note: PTC Vouchers cannot be redeemed for any tickets to Rental events.