Philadelphia Theatre Company seeks candidates for two ongoing part-time positions: Front of House Manager and Concessions Manager.
Front of House Manager
Description
Philadelphia Theatre Company (PTC) seeks an experienced, customer-focused Front of House Manager to oversee the lobby and auditorium experience at the Suzanne Roberts Theatre. Reporting to the Patron Services Manager, this role ensures that every patron’s visit is safe, welcoming, and aligned with PTC’s standards of excellence in hospitality and accessibility.
The FOH Manager is a visible leader in the lobby — proactive, calm under pressure, and empowered to make decisions that support the smooth flow of performances and events.
Key Responsibilities
● Leadership & Oversight
○ Maintain an active and visible presence throughout the lobby, auditorium, and second floor during all events.
○ Model and encourage proactive engagement with guests and volunteers, ensuring a
consistent, confident FOH presence.
○ Make situational decisions independently
○ Support a culture of clear communication between FOH, Box Office, and Stage
Management.
● Guest Experience
○ Greet and assist patrons with warmth and professionalism; anticipate needs and respond to concerns swiftly.
○ Uphold safety, accessibility, and emergency procedures at all times.
○ Ensure consistent quality of PTC’s public-facing experience, including the presentation of all marketing materials and signage.
● Operations & Administration
○ Oversee usher briefings, program stuffing, ticket scanning, seating, and late seating
protocols.
○ Supervise and coach volunteer ushers, reinforcing accountability and teamwork.
○ Monitor distribution of assisted listening devices and maintain accurate records.
○ Complete detailed nightly FOH reports summarizing attendance, incidents, and patron
feedback.
○ Open and secure the building in compliance with all PTC security procedures.
● Facility Readiness
○ Ensure the lobby and auditorium are clean, organized, and performance-ready before
each show.
○ Communicate any maintenance or safety concerns promptly.
Qualifications
● Excellent communication and interpersonal skills.
● Demonstrated customer service and/or theatre FOH experience.
● Confidence in managing volunteers and leading a team.
● Ability to remain composed and solution-oriented under pressure.
● CPR or First Aid training is a plus
Compensation
This is a part-time position with a rate of $80/shift; paid bi-weekly.
Work Schedule and Location
All shifts take place at the Suzanne Roberts Theatre (480 S Broad St, Philadelphia, PA 19146). The schedule is flexible according to the needs of the FOH team, but regular availability in the evenings Tuesday – Friday and all day Saturday and Sunday is required.
Start Date
12/1/2025
To Apply
Please submit a resume by email addressed to Haley Fluke, Patron Services Manager to employment@philatheatreco.org. Please specify in the subject line whether you are applying for House Manager, Concessions Manager, or both.
About Philadelphia Theatre Company
PTC is a vital civic institution dedicated to the creation of extraordinary theatrical experiences that reflect the essential issues and ideas of our time, and which foster connection, understanding, and transformation.We engage and strengthen our community through exceptional productions of new and contemporary plays and musicals, inspiring education programs, and mutually beneficial civic
partnerships.We develop exciting new work that resonates both locally and nationally, and uphold a deep commitment to be a fully inclusive, welcoming home for the artists, audiences, and people of Philadelphia.
PTC Public Commitment to Diversity, Equity, & Belonging
PTC is dedicated to fostering a welcoming and inclusive environment regardless of age, race, ability, ethnicity, gender, sexual orientation, religion, citizenship, or socioeconomic background. We embrace diversity, ensure fairness, and promote a sense of belonging for artists, audiences, and employees, while striving to remove barriers that may prevent the people of Philadelphia from attending, engaging with, or participating in our programs.
Philadelphia Theatre Company is an equal opportunity and affirmative action employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, PTC complies with applicable state and local laws governing nondiscrimination in employment in every
location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We strongly encourage applications from people of color and members of underrepresented groups.We are especially interested in applicants who embrace our stated core values: to be ambitious, joyful, and flexible, and act with integrity and care.
Front of House Concessions Manager
Position Overview
Philadelphia Theatre Company seeks friendly and efficient Concessions Managers to provide exceptional service to patrons and contribute to a vibrant, welcoming lobby environment. The role supports the overall FOH experience by maintaining an engaging and professional bar service while ensuring compliance with all food and beverage standards.
Concessions Managers are part of the FOH team and play an important role in representing PTC’s hospitality values.
Key Responsibilities
● Customer Service
○ Provide prompt, courteous service and engage patrons with enthusiasm and care.
○ Contribute to a positive, organized, and safe lobby atmosphere that enhances the patron experience.
● Bar & Concessions Operations
○ Prepare and serve alcoholic and non-alcoholic beverages in compliance with RAMP and ServSafe standards.
○ Maintain a clean and efficient bar area before, during, and after service.
○ Accurately process sales and handle cash using Square; complete nightly reconciliation reports.
○ Monitor patron consumption responsibly and alert the FOH Manager to any safety or behavioral concerns.
● Team Collaboration
○ Communicate actively with FOH Managers and Box Office staff to ensure seamless
patron service. Support setup and breakdown of concession areas and lobby materials as needed.
○ Uphold PTC’s standards of professionalism, hospitality, and inclusivity in all interactions.
Qualifications
● Excellent interpersonal and customer service skills.
● Previous bartending or concessions experience preferred.
● Current RAMP and/or ServSafe certification preferred (training available through PTC).
● Must be 21 years of age or older.
Compensation
This is a part-time position with an hourly rate of $54/shift plus tips; paid bi-weekly.
Work Schedule and Location
All shifts take place at the Suzanne Roberts Theatre (480 S Broad St, Philadelphia, PA 19146). The schedule is flexible according to the needs of the FOH team, but regular availability in the evenings Tuesday – Friday and all day Saturday and Sunday is required.
Start Date
12/1/2025
Applicants must be 21 years or older to be considered for this position.
To Apply
Please submit a resume by email addressed to Haley Fluke, Patron Services Manager to employment@philatheatreco.org. Please specify in the subject line whether you are applying for House Manager, Concessions Manager, or both.
About Philadelphia Theatre Company
PTC is a vital civic institution dedicated to the creation of extraordinary theatrical experiences that reflect the essential issues and ideas of our time, and which foster connection, understanding, and transformation.We engage and strengthen our community through exceptional productions of new and contemporary plays and musicals, inspiring education programs, and mutually beneficial civic
partnerships.We develop exciting new work that resonates both locally and nationally, and uphold a deep commitment to be a fully inclusive, welcoming home for the artists, audiences, and people of Philadelphia.
PTC Public Commitment to Diversity, Equity, & Belonging
PTC is dedicated to fostering a welcoming and inclusive environment regardless of age, race, ability, ethnicity, gender, sexual orientation, religion, citizenship, or socioeconomic background. We embrace diversity, ensure fairness, and promote a sense of belonging for artists, audiences, and employees, while striving to remove barriers that may prevent the people of Philadelphia from attending, engaging with, or participating in our programs.
Philadelphia Theatre Company is an equal opportunity and affirmative action employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, PTC complies with applicable state and local laws governing nondiscrimination in employment in every
location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We strongly encourage applications from people of color and members of underrepresented groups.We are especially interested in applicants who embrace our stated core values: to be ambitious, joyful, and flexible, and act with integrity and care.
General Audition Information
Each year Philadelphia Theatre Company casts our season through our general Equity auditions (typically held in June or July) and then on a per show basis. Audition notices are typically posted on this website, on the Actors Equity Association website, on the Theatre Philadelphia website, and elsewhere. Auditions for the 24-25 season have been completed. For more information and to ask questions, email casting@philatheatreco.