2021-22 Season FAQs
Answers to some questions you may have.
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LOCAL COVID RESOURCES
Find information and learn about resources for audiences, artists and theatres on the Theatre Philadelphia website, by clicking here.
It was last updated 9/1/2021, but there are still relevant links to explore.
To learn more about Philadelphia Theatre Company’s COVID-19 policy, click here.
TICKETING
You can purchase a ticket securely online at any time via our website, or in person at our Box Office at 480 S. Broad Street, by phone (215-985-0420), or by email at audienceservices@philatheatreco.org. Please note that masks are required for an in person visit!
Our physical Box Office at the Suzanne Roberts Theatre will be open 12pm-6pm Monday-Friday starting September 13th. If you leave us a voicemail or email outside of those hours, we will return your message on the next business day or as soon as possible.
We accept VISA, Mastercard, Discover, and American Express. We can also accept personal checks by mail, but please allow 2 weeks processing time.
Patrons may take photographs inside the theatre before and after the performance or at intermission. If you share your photos, please tag @PhilaTheatreCo and credit any designers for the production. The use of photographic or recording devices is strictly prohibited during the performance.
In order to create a secure purchasing experience online, a specific login for you or your household must be created. You can create this yourself, or call Audience Services at 215-985-0420 and our team will be happy to create one for you.
For this season only, we are shifting our policies to keep you feeling safe. Subscribers get free exchanges up to 2 hours before a performance. Single ticket buyers can exchange tickets for free up to 48 hours before curtain.
The more the merrier! Please contact Audience Services for group rates, or complete an inquiry form by following this link and our Audience Services team will reach out to you.
Thank you for helping us support our artists. There are a couple of different ways you can help to support PTC this season. You can make a tax deductible donation of any amount by following this link. Or you can become a Sustaining Supporter for $10 a month and receive all kinds of perks (25% off tickets, early access to buy, access to exclusive digital content, an invitation to See and Be Scene, and a special gift from PTC)! Follow this link to become a Sustaining Supporter.
SUBSCRIBERS
For the 2021-22 Season, we will not be offering traditional seated subscriptions out of an abundance of caution. Instead, we are offering subscribers and Sustaining Supporters first access to choose your own seats in the orchestra or, for more personal space, in the reduced capacity mezzanine. We’ve prioritized flexibility this season to keep you feeling safe. If you have any questions about your seats or subscriptions, Audience Services is happy to help!
This season, you can choose any days/dates for each of the three shows, regardless of your previous subscription package. This gives you flexibility not only with your schedule, but with your pricing.
This season, there are only three prices: previews, weekdays, and weekends, and all seats in the house are the same price at each performance. So when you choose your dates for all three shows, your total will be calculated based on whether they are previews, weekdays, weekends, or any combination, and your 30% discount will be automatically applied to the total.
Subscribers get unlimited free exchanges up to two hours before a performance.
Subscribers receive an exclusive window for first access to seats including reduced capacity mezzanine sections, savings of 30% and the best available seats, free unlimited ticket exchanges, an add-on ticket discount of 10% throughout the season, parking discounts at the Symphony House garage, and you’re among the first to know about special events or added performances!
Of course! We’re thrilled to have you all back as returning subscribers. Please keep in mind that the subscription will need to exist under one person’s account and payments can be divided between different parties. Please contact Audience Services by phone (215-985-0420) or email at audienceservices@philatheatreco.org. Our hours are 12pm-6pm Monday-Friday.
MY ACCOUNT
Follow this link to sign in to My Account. Alternatively, you can click the “Hi, Sign In!” button in the top right-hand corner of any website page. If you are unsure whether you already have an account with a login, please contact Audience Services.
Audience Services is always happy to help you keep your contact information up to date. You may also log in to your online account through our website and update your contact information by selecting “Update Account” from the left menu.
Please check in with Audience Services to confirm your primary email address.
FEEDBACK
With so many changes this season, what has NOT changed is that we always want to hear about your experience with us. If you have a registered email on account, you’ll receive a survey after viewing. Feel free to be as brief or specific as you like. If you’d like to tell us more or if you don’t get the survey you can also email us at audienceservices@philatheatreco.org
ACCESSIBILITY
Yes, The Suzanne Roberts Theatre has accessible seating in both the Orchestra and the Mezzanine. For this season, seating in the Mezzanine will be at a reduced capacity. Please call Audience Services to reserve Mezzanine accessible seating.
Yes! The following Saturday matinee 2pm performances are Open Captioned: December 4th for The Garbologists, March 12th for Choir Boy, and May 7th for Where We Belong. For audience members who are hearing impaired a large LED captioning screen, positioned beside the stage, scrolls text of the dialogue/lyrics in tandem with the dialogue/lyrics of the performance.
Yes! The following Wednesday matinee 1pm performances are crafted for audience members who are blind or low vision: December 1st for The Garbologists and March 9th for Choir Boy. Please note, there will be no Audio Described performance for Where We Belong. Guided by stage management and an artistic associate, guests are toured through the set of the production. During the performance, through wireless headsets, a trained audio describer fills in the details of action on the stage, which might otherwise have been visually missed. Reservations are required for Sensory Workshops, which start 90 minutes before the show.
Please call or email us and we’ll do our best to help make your experience at the Suzanne Roberts Theatre easy and pleasant!