You can purchase a ticket securely online at any time via our website, or in person at our Box Office at 480 S. Broad Street, by phone (215-985-0420 x1), or by email at firstname.lastname@example.org. Please note that masks are required for an in-person visit!
Our Hours Between Productions are 12pm-6pm Monday – Friday and we are closed Saturday – Sunday. Our Hours During Productions are 12pm-30 minutes after curtain. If you leave us a voicemail or email outside of these hours, we will return your message on the next business day or as soon as possible. You can also purchase a ticket with us online at any time.
We accept VISA, Mastercard, Discover, and American Express. We can also accept personal checks by mail, but please allow 2 weeks of processing time.
Patrons may take photographs inside the theatre before and after the performance or at intermission. If you share your photos, please tag @PhilaTheatreCo and credit any designers for the production. The use of photographic or recording devices is strictly prohibited during the performance.
Subscribers can exchange tickets up to 2 hours before curtain. Single ticket buyers can exchange tickets up to 48 hours before curtain. PTC does not charge exchange fees. But there are a couple of instances where the difference in the cost of the ticket itself will require additional payment. This can occur when you are exchanging into a more expensive performance (ie. from a preview to a weekday/weekend, or from a weekday to a weekend) and/or if you are upgrading your seat (from Mezzanine to Orchestra, or from standard Orchestra/Mezzanine to premium Orchestra/Mezzanine).
Life happens and we understand that plans change. Audience Services is more than happy to help you find solutions when you need to change the date of your purchased performance. As a subscriber, you get free unlimited exchanges. But there are a couple of instances where the difference in the cost of the ticket itself will require additional payment. This can occur when you are exchanging into a more expensive performance (ie. from a preview to a weekday/weekend, or from a weekday to a weekend) and/or if you are upgrading your seat (from Mezzanine to Orchestra, or from standard Orchestra/Mezzanine to premium Orchestra/Mezzanine).
Of course! We’re thrilled to have you all back as returning subscribers. Please keep in mind that the subscription will need to exist under one person’s account and payments can be divided between different parties. Please contact Audience Services by phone (215-985-0420 x1) or email at email@example.com. Our hours are 12pm-6pm Monday-Friday.
Follow this link to sign in to My Account. Alternatively, you can click the “Hi, Sign In!” button in the top right-hand corner of any website page. If you are unsure whether you already have an account with a login, please contact Audience Services.
Audience Services is always happy to help you keep your contact information up to date. You may also log in to your online account through our website and update your contact information by selecting “Update Account” from the left menu.
Please check in with Audience Services to confirm your primary email address.
With so many changes the past few years, what has NOT changed is that we always want to hear about your experience with us. If you have a registered email on your account, you’ll receive a survey after your performance. You can also fill out an idea card located in the vestibule right next to the box office. Feel free to be as brief or specific as you like. If you’d like to tell us more or if you don’t get the survey you can also email us at firstname.lastname@example.org
Yes, The Suzanne Roberts Theatre has accessible seats located in both the Orchestra and Mezzanine. Transfer seats are also available in the Orchestra. Please call Audience Services to reserve accessible seats in the Mezzanine. To learn more about our accessibility options, please visit this link.
Yes! For audience members who are hearing impaired a large LED captioning screen, positioned beside the stage, scrolls text of the dialogue/lyrics in tandem with the dialogue/lyrics of the performance. The following Saturday matinee 2pm performances are Open Captioned: November 19 for The Tattooed Lady, March 4 for Empathitrax, and April 29 for Lady Day at Emerson’s Bar and Grill. To learn more about our accessibility options, please visit this link.
Yes! The following Wednesday matinee 1pm performances are crafted for audience members who are blind or have low vision (the same dates as our Open Caption : November 19 for The Tattooed Lady, March 4 for Empathitrax, and April 29 for Lady Day at Emerson’s Bar and Grill. We have a limited number of headsets available. Reservations for the headsets are required. To learn more about our accessibility options, please click here.