WHAT TIME SHOULD I ARRIVE AT THE THEATRE? DO YOU HAVE A BAR?
WHERE CAN I PARK?
DO YOU OFFER ANY SPECIAL EVENTS OR PRE OR POST PERFORMANCE DISCUSSIONS?
ARE YOUR SHOWS APPROPRIATE FOR CHILDREN?
ARE THERE RESTAURANTS NEAR THE THEATRE?
ARE THERE CONCESSIONS AVAILABLE AT THE THEATRE?
WHAT IF I AM LATE FOR THE SHOW?
WHAT SHOULD I WEAR TO THE THEATRE?
IF I CANNOT ATTEND MY SHOW, CAN I GET A REFUND OR EXCHANGE?
WHAT SHOULD I DO IF I MISPLACED MY TICKETS?
DO YOU HAVE GROUP DISCOUNTS?
ARE THERE DEVICES FOR THE HARD-OF-HEARING?
IS THE THEATRE WHEELCHAIR ACCESSIBLE?
ARE THERE ELEVATORS IN THE THEATRES?
IS THE THEATRE AIR CONDITIONED?
CAN I SMOKE INSIDE THE THEATRE?
CAN I TAKE PHOTOGRAPHS OR RECORD THE SHOW?
DO YOU HAVE A COAT CHECK?
IS THERE A LOST AND FOUND AT THE THEATRE?
HOW DO I BECOME A VOLUNTEER USHER?
WHAT TIME SHOULD I ARRIVE AT THE THEATRE? DO YOU HAVE A BAR?

We suggest that you arrive with enough time to enjoy the lobby and bar as late seating may restrict your enjoyment of the show. The theatre lobby and bar open one-hour prior to performance time. The bar offers a selection of wine, beer, mixed drinks, waters, and soft drinks with snack choices of ice cream, chocolate, and other sweet and savory options.Food and drink may be taken into the theatre provided they are consumed without disturbance.

WHERE CAN I PARK?

The closest garage is connected to the Symphony House condominium , located next to the theatre, on the corner of Pine and Broad Streets There are several other garages and outdoor lots located within a few blocks of the theatre and there is metered street parking in the vicinity. We do not own a garage, but do offer a $2 discount to subscribers who park in the Symphony House garage. Ask for your discount coupon at the Box Office window.

DO YOU OFFER ANY SPECIAL EVENTS OR PRE OR POST PERFORMANCE DISCUSSIONS?

Yes! Post-performance artist chats for the 2019-20 season are scheduled on:
Oct. 24, 29
Feb. 20, 25
and April 16 and 21

Our new Free-Talk Series offers an opportunity to join the community and share your story after a performance. Check the website for any additional special events or meet-the-artist opportunities.

ARE YOUR SHOWS APPROPRIATE FOR CHILDREN?

Most of our shows are recommended for ages 12 and up, but you know your children best. If you have a question about show content, feel free to contact an Audience Services representative at 215.985.0420

ARE THERE RESTAURANTS NEAR THE THEATRE?

There are wonderful restaurants located within walking distance of the theatre! Search online and use the address 480 South Broad Street for nearby options.

ARE THERE CONCESSIONS AVAILABLE AT THE THEATRE?

Yes and the lobby and bar open an hour before curtain. The bar offers a selection of wine, beer, mixed drinks, waters, and soft drinks with snack choices of ice cream, chocolate, and other sweet and savory options. Food and drink may be taken into the theatre provided they are consumed without disturbance.

WHAT IF I AM LATE FOR THE SHOW?

You don’t want to miss the beginning! Please allow ample time for driving, dining, and parking when attending your performance. Latecomers will be seated at the discretion of management in order to prevent a disruption of performance already in progress. In most cases, if you are late you will be asked to sit in the first available seat until intermission. After intermission, latecomers can claim their original seats. For the best experience, please arrive on time.

WHAT SHOULD I WEAR TO THE THEATRE?

We do not have an official dress code; you be you!

IF I CANNOT ATTEND MY SHOW, CAN I GET A REFUND OR EXCHANGE?

Subscribers can exchange their tickets, or donate their tickets back to the theatre for a tax-deductible donation, up to 24 hours prior to their performance.

WHAT SHOULD I DO IF I MISPLACED MY TICKETS?

If you lose or misplace your tickets, please call our Box Office at 215.985.0420 before your performance date and we will be happy to provide replacements. Replacement tickets will be mailed to you or held at the box office.

DO YOU HAVE GROUP DISCOUNTS?

We offer discounts for groups of 10 or more on select performances. Please call 215.985.1400 ext. 113 and we’ll help you get the best seats and prices for your group. Click here for more information:

ARE THERE DEVICES FOR THE HARD-OF-HEARING?

PTC offers devices and programs to assist patrons with a hearing disability including Assistive Listening Devices (ALDs) for use with and without hearing aids, and audio-described and open-captioned performances for certain performances. Please visit our accessibility page for more information.

IS THE THEATRE WHEELCHAIR ACCESSIBLE?

The Suzanne Roberts Theatre is accessible to mobility devices from the street entrance to the mezzanine. Please call in advance for wheelchair and companion seating so that we may discuss your needs. Seating may be limited based on prior sales, is offered on a first come, first seated basis and is available in both the orchestra and the mezzanine. We offer ADA compliant water fountains and accessible restrooms on our street level. There is an elevator to the mezzanine level of the theatre.

ARE THERE ELEVATORS IN THE THEATRES?

Yes, there is an elevator that goes to the mezzanine level. Please note that there are steps in the mezzanine with no steps for disability access in the box seats.

IS THE THEATRE AIR CONDITIONED?

Yes. You may want to bring a light sweater for comfort.

CAN I SMOKE INSIDE THE THEATRE?

Smoking is not permitted anywhere inside the Suzanne Roberts Theatre.

CAN I TAKE PHOTOGRAPHS OR RECORD THE SHOW?

No photography or recording devices are permitted in the theatre.

DO YOU HAVE A COAT CHECK?

Coat racks are available in the lobby for self-serve coat check.

IS THERE A LOST AND FOUND AT THE THEATRE?

Yes. If you misplace an item at the theatre, feel free to call 215.985.0420 and inquire if it has been found.

HOW DO I BECOME A VOLUNTEER USHER?

For information on our Volunteer Usher program, contact Allison Fifield at 215.985.1400 x100.

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