2020-21 Season FAQs
Answers to your questions about this season. Learn about Pay What You Can and more!
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TICKETING
Once a production is on sale, you can purchase a ticket securely online at any time via our website, and with our Virtual Box Office either by phone (215-985-0420) or email at [email protected]. The Wolves will be on sale November 27 – December 20.
Our Virtual Box Office is open 12pm-6pm Monday-Friday. If you leave us a voicemail outside of those hours, we’ll get back to you as soon as possible. Please note that at this time our physical box office at the Suzanne Roberts Theater is NOT open for in-person ticket sales, but we are looking forward to the day we will be!
We accept VISA, Mastercard, Discover, and American Express. We can also accept personal checks by mail, but please allow 2 weeks processing time. At this time we’re unable to accept cash.
Single ticket purchases have a $1 minimum cost. Above that the choice is completely up to you! (We love being flexible, but always appreciate it if you can help us support our artists.) If you are thinking about renewing or purchasing a new subscription, please see our subscription section below for further details.
For this season (only) there are no additional fees for single ticket purchases or subscriptions, whether via phone, email, or our website. Enjoy!
There is not, so please tell all of your friends about our season offerings, and tell them to tell their friends too!
This season, instead of rushing to the theatre for curtain time, we’re giving you the flexibility of a viewing window. This means for the duration that a performance is available online, you may purchase tickets and view the performance at your own leisure, whether that means at a traditional time in the evening or with your morning coffee. Viewing windows will vary on a show by show basis, but information will be posted on our website and emailed to you.
No reproductions of the event or images are permitted in our virtual theatre.
In order to create a secure viewing experience for you this season, a specific login for you or your household must be created. Once you create an account for your personalized viewing, experiencing the rest of the season will be a breeze!
You have 48 hours to view the play from the time of purchase. If you miss your viewing window please contact our Virtual Box Office by phone (215-985-0420) or email at [email protected]. Our hours are 12pm-6pm Monday-Friday.
VIEWING
Instructions for viewing, including the duration of the viewing window, will be emailed to you and also available on our website. Save your email in a place you will remember!
Productions will only be available during the scheduled dates, but you can always buy multiple tickets within those dates, and each of your purchased tickets will have its own 48-hour viewing window.
Contact our Virtual Box Office to ensure your email is up to date. You can also view our “How To Watch the Virtual Season” video here.
We have closed captioning available within the media player.
SUBSCRIBERS
If you were a subscriber for the 2019-20 Season, you’ve been automatically renewed at no financial obligation. Even if you’re a new subscriber purchasing a PTC subscription for the first time, there is a $100 suggested value, but a $0 minimum.
A ticket donation is tax deductible, whereas the price of a ticket or subscription is not. Either choice will help support our artists that make this work possible.
You do not. You should purchase one subscription per account and multiple people can watch together.
We don’t have plans to produce a PTC show in front of an audience this season, but we’ll stay flexible and this season, we’ll ask you to as well. Once we know more about what the 2021-22 Season holds, we’ll be able to address your seating questions. We love that you love your seats, and we’ll do our best!
We’re thrilled to have you all back as returning subscribers! For viewing security and safety we recommend creating individual accounts and signing up for a new $0 minimum subscription this season (Click here). Or call our virtual box office at 215-985-0420.
You will be provided with a promo code that will allow you to register for The Wolves at no charge. Once you use this promo code to register you will have 48 hours to view The Wolves. You can also view our “How To Watch the Virtual Season” video. If you miss your viewing window please contact our Virtual Box Office by phone (215-985-0420) or email at [email protected]. Our hours are 12pm-6pm Monday-Friday.
MY ACCOUNT
At the top right corner of our webpage is our sign in option. From here you will be directed to sign in to an existing account or to create a new account. If you are unsure whether you already have an account with a login, please contact our Virtual Box Office. You can also view our “How To Watch the Virtual Season” video.
Our Virtual Box Office is available 12pm-6pm Monday-Friday by phone (215-985-0420) or email at [email protected]. For basic troubleshooting, you can also view our “How To Watch the Virtual Season” video. If technical difficulties cause you to miss your viewing window, just contact us and let us know.
Our Virtual Box Office is always happy to help you keep your contact information up to date. You may also log in to your account through our website and update your contact information by selecting “Update Account” from the left menu.
Check in with our Virtual Box Office to confirm your primary email address. If you have multiple email addresses associated with your account, one will have to be designated as the primary contact method for you this season. This primary email address will be your login as well as how we communicate with you regarding season offerings and viewing instructions.
FEEDBACK
With so many changes this season, what has NOT changed is that we always want to hear about your experience with us. If you have a registered email on account, you’ll receive a survey after viewing. Feel free to be as brief or specific as you like. If you’d like to tell us more or if you don’t get the survey you can also email us at [email protected]
ACCESSIBILITY
Closed captioning and language preference are available options within the media player. Please see our Technical Support section to learn more about them!
TECHNICAL SUPPORT
Please see below our list of supported browsers and mobile platforms for viewing.
Browsers:
- Chrome version 30+
- Firefox version 42+
- Internet Explorer IE 11 (Windows 8+ only)
- Safari version 8+
- Opera version 15+
- Mobile Platforms:
- Chrome and Firefox for Android 4.0+ and all browsers for Android 4.1+
- UC Browser on Android version 11.8+
- Samsung Internet 5+
- iOS 8+
- Windows Phone 8+
If you are uncertain about what your current web browser may be, you can also check https://www.whatismybrowser.com/