2020-21 Season FAQs
Answers to some questions you may have.
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LOCAL COVID RESOURCES
Find information and learn about resources for audiences, artists and theatres on the Theatre Philadelphia website, by clicking here.
It was last updated 09/3/2020, but there are still relevant links to explore.
TICKETING
You can purchase a ticket securely online at any time via our website, and with our Virtual Box Office either by phone (215-985-0420) or email at [email protected].
Our Virtual Box Office is open 12pm-6pm Monday-Friday. If you leave us a voicemail outside of those hours, we’ll get back to you as soon as possible. Please note that at this time our physical box office at the Suzanne Roberts Theater is NOT open for in-person ticket sales, but we are looking forward to the day we will be!
We accept VISA, Mastercard, Discover, and American Express. We can also accept personal checks by mail, but please allow 2 weeks processing time. At this time we’re unable to accept cash.
Single ticket purchases have a $1 minimum cost. Above that, the choice is completely up to you! (We love being flexible, but always appreciate it if you can help us support our artists.) If you are thinking about renewing or purchasing a new subscription, please see our subscription section below for further details.
For this season only, there are no additional fees for single ticket purchases or subscriptions, whether via phone, email, or our website. Enjoy!
There is not, so please tell all of your friends about our season offerings, and tell them to tell their friends too!
This season, instead of rushing to the theatre for curtain time, we’re giving you the flexibility of a viewing window. This means for the duration that performance is available online, you may view the performance at your own leisure, whether that means at a traditional time in the evening or with your morning coffee. Viewing windows will vary on a show by show basis, but information will be posted on our website and emailed to you.
No reproductions of the event or images are permitted in our virtual theatre.
In order to create a secure viewing experience for you this season, a specific login for you or your household must be created. Once you create an account for your personalized viewing, experiencing the rest of the season will be a breeze!
Making Micheaux will be available for the entire viewing window of April 22nd – May 16th. For subscribers, Making Micheaux will be pre-loaded into your digital content portal. For everyone else, no purchase is necessary, but registration is required to receive the viewing link.
The more the merrier! Please contact our box office for suggested group rates, or complete an inquiry form [here] and our virtual box office will reach out to you!
VIEWING
Subscribers may log into their account at any time and view Making Micheaux by clicking the link under Digital Content. It is already pre-loaded in your account, and if you have trouble finding it, please contact the box office for assistance. Those who aren’t subscribers may also enjoy the performance for free, but must register to receive the viewing link.
Productions will only be available during the scheduled run, so be sure not to miss them! Making Micheaux will remain available during its entire run of April 22nd – May 16th, so feel free to watch it as many times as you like!
For subscribers: Visit the My Account page to view your digital content and please note you may be prompted to log in first. For Non-Subscribers: Please refer back to the confirmation email you received and the link for viewing will be in your confirmation email. If you’re still having trouble, our Virtual Box Office is here to help and is available by phone and email Monday-Friday 12-6pm.
Thank you for your generosity and helping us support our artists! You may make an additional donation by following this link here.
SUBSCRIBERS
If you were a subscriber for the 2019-20 Season, you’ve been automatically renewed at no financial obligation. Even if you’re a new subscriber purchasing a PTC subscription for the first time, there is a $100 suggested value, but a $0 minimum.
A ticket donation is tax deductible, whereas the price of a ticket or subscription is not. Either choice will help support our artists that make this work possible.
You do not. You should purchase one subscription per account and multiple people can watch together.
We don’t have plans to produce a PTC show in front of an audience this season, but we’ll stay flexible and this season, we’ll ask you to as well. Once we know more about what the 2021-22 Season holds, we’ll be able to address your seating questions. We love that you love your seats, and we’ll do our best!
We’re thrilled to have you all back as returning subscribers! For personalized viewing security, we recommend each subscriber have their own individual accounts unless you reside in the same household. For those who typically attend under a friend’s subscription, we recommend signing up for a new $0 minimum subscription this season. You may also contact our Virtual Box Office by phone (215-985-0420) or email at [email protected]. Our hours are 12pm-6pm Monday-Friday.
MY ACCOUNT
Click HERE to sign in to My Account. Alternately, you can click the “Hi, Sign In!” button in the top right-hand corner of any website page. If you are unsure whether you already have an account with a login, please contact our Virtual Box Office.
Our Virtual Box Office is available 12pm-6pm Monday-Friday by phone (215-985-0420) or email at [email protected].
Our Virtual Box Office is always happy to help you keep your contact information up to date. You may also log in to your account through our website and update your contact information by selecting “Update Account” from the left menu.
Check in with our Virtual Box Office to confirm your primary email address. If you have multiple email addresses associated with your account, one will have to be designated as the primary contact method for you this season. This primary email address will be your login as well as how we communicate with you regarding season offerings and viewing instructions.
FEEDBACK
With so many changes this season, what has NOT changed is that we always want to hear about your experience with us. If you have a registered email on account, you’ll receive a survey after viewing. Feel free to be as brief or specific as you like. If you’d like to tell us more or if you don’t get the survey you can also email us at [email protected]
With so many changes this season, what has NOT changed is that we always want to hear about your experience with us. If you have a registered email on account, you’ll receive a survey after viewing. Feel free to be as brief or specific as you like. If you’d like to tell us more or if you don’t get the survey you can also email us at [email protected]
ACCESSIBILITY
Closed captioning is an available option within the media player. Look for the button at the bottom of the media player that says “cc”. Please note for all requests other than closed captioning: if notice is given less than 7 days before the event, services may not be guaranteed for the event’s scheduled date and time.
TECHNICAL SUPPORT
Please see below our list of supported browsers and mobile platforms for viewing.
Browsers:
- Chrome version 30+
- Firefox version 42+
- Internet Explorer IE 11 (Windows 8+ only)
- Safari version 8+
- Opera version 15+
- Mobile Platforms:
- Chrome and Firefox for Android 4.0+ and all browsers for Android 4.1+
- UC Browser on Android version 11.8+
- Samsung Internet 5+
- iOS 8+
- Windows Phone 8+
If you are uncertain about what your current web browser may be, you can also check https://www.whatismybrowser.com/